Facility manager experience

Nomad's B2B product allows nurse managers within healthcare facilities to manage their job postings for travel nurse positions. For each job posted, managers can see the number of views by nurses on the Nomad platform, and evaluate applications as they come in.

Through user interviews with more than 20 managers, the most important pain points in the travel nurse hiring process were:

Applications are time-consuming to process
Open roles are slow to fill, leaving patients under-served
Travel nurse bill rates are high, creating facility budget issues

While Nomad's MVP facility product created time efficiencies for managers in processing applications, my team needed to find ways to continually improve our offering to solve for our users' most pressing needs.

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User stories

As a nurse manager, I want to adjust the bill rates we are offering to be competitive with other facilities, so we can attract and hire candidates more quickly.
As a nurse manager, I want to adjust the bill rates we are offering to match market rates, so we can conserve budget for difficult-to-hire roles.

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Outcome

We designed and shipped the bill rate insights feature within one quarter, with the outcome of increasing sales opportunities with new customers and landing the product's largest health system to date.

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